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- For deliveries, product must be in the warehouse and available to deliver.
- Product is defined in the master inventory list
- Order Return Request is eligible for action
- Must have a delivery transaction in order to execute a return
- Organization has implemented an inventory system to include bar coding
Minimal Guarantees
| Info |
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the interests as protected on any exit |
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- Negative Inventory Impacts - Delivery, Returns to Supplier, Inventory Adjustments (to include product dumps), or Transfer Out (Internal or External)
- Pick ticket document is generated in system and available
- Warehouse staff pulls up pick ticket on device
- Warehouse staff locates, inspects product and scans product to adds qty into ICS
- Organization generates delivery document
- Carrier loads products and electronic signature obtained from carrier for chain of custody
- Office staff record ICS records product delivery /or disposal in ICS taking it out of inventory
- Carrier delivers product to customer and customer signs delivery document as obtains electronic signature from customer as proof of delivery
- Carrier provides System accepts Proof of delivery document back to organization and its attached to sale documentfrom carrier
- Positive Inventory Impacts - Customer Return or Transfer In (Internal or External)
- Office Staff creates return documentDispatch carrier or transfer document
- Carrier is dispatched to pick up product and obtains customer signature 's electronic signature on return document
- Carrier signs return document to accept adds their electronic signature to the return document accepting custody of product
- Carrier returns product to warehouse
- Warehouse staff unloads and inspects product noting condition
- Warehouse staff will return product to warehouse location
- Warehouse staff signs return document to acknowledge received product
- Warehouse staff provides return document to office staff and product is entered into ICS as available product
Extensions
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- product
- Warehouse staff provides electronic signature on carrier's return document to acknowledge received product
- Warehouse staff scans product and enters qty. received
- Warehouse staff will return product to warehouse location scanning location label (if applicable)
- ICS updates product status as available
Extensions
221. | Main Success Scenario Step | Condition | Branching Action |
|---|---|---|---|
1.d / 2b | Product can be delivered/return thru 3rd party carrier, internal staff or picked up by customer | If customer picks up or returns they sign the delivery & return documents . | |
| 2b. | Qty. may need to be adjusted if not enough product available to fulfill order | Product is back order, substituted or cancelled (Refer to the order process) | |
| 2f. | Product may not be in condition to restock | Qty needs to be adjusted by following business process | |
| 1c. | If involves an inventory adjustment | Follow organization procedure for disposal | |
| 1f | If adjustment involves disposal | No signature is required | |
| 2a | If is a transfer in | Document is supplied by Transfer Out party | |
| 2f | If any received product is damaged | Follow organization policy for resolution |
Technology and Data Variations
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