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- Product must be in the warehouse and available for delivery.
- Product is defined in the master inventory list
- Order Order Return Request is eligible for fulfillment in systemaction
Minimal Guarantees
| Info |
|---|
the interests as protected on any exit |
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Time to deliver order
Main Success Scenario
- Negative Inventory Impacts - Delivery, Returns to Supplier, Inventory Adjustments (to include product dumps), or Transfer Out (Internal or External)
- Pick ticket document is created
- Warehouse staff locates, inspects product and adds qty
- to requested to pick ticket
- Office staff generates delivery document
- Carrier loads products and signature obtained from carrier for chain of custody (Copy retained )
- Office staff record product delivery/disposal in ICS taking it out of inventory
- Carrier delivers product to customer and customer signs delivery document as proof of delivery
- Carrier provides Proof of delivery document back to organization and its attached to sale document
- Stop here to re-evaluate process for Use Case
- Customer calls to signal they no longer need asset and return process is initiatedPositive Inventory Impacts - Customer Return or Transfer In (Internal or External)
- Office Staff creates return document
- Dispatch carrier to pick
- up product and obtains customer signature on return document
- Carrier signs return document to accept custody of
- product
- Carrier
- returns product to warehouse
- Warehouse staff unloads and inspects product noting condition
- Warehouse staff will return product to warehouse location
- Warehouse staff signs return document to acknowledge received
- product
- Warehouse staff provides return document to office staff and
- Asset is put away and return ticket is submitted to office staff Asset status is changed in ICS as "available"
- product is entered into ICS as available product
Extensions
| 21. | Main Success Scenario Step | Condition | Branching Action | |
|---|---|---|---|---|
1.d / 2b | Asset Product can be shipped delivered/return thru 3rd party carrier, internal staff or picked up by customer | If customer picks up or returns they sign the delivery & return documents . | ||
| 22b. | Qty. may need to be adjusted if not enough product available to fulfill order | Product is back order, substituted or cancelled (Refer to the order process) | ||
| 4 2f. | ||||
| 4. |
| |||
| 15 | Product may not be in condition to restock | Qty needs to be adjusted by following business process | ||
| 1c. | If involves an inventory adjustment | Follow organization procedure for disposal | ||
| 1f | If adjustment involves disposal | No signature is required | ||
| 2a | If is a transfer in | Document is supplied by Transfer Out party |
Technology and Data Variations
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